Refund and Returns Policy

1. Introduction

At Bombay Handloom, we strive to provide high-quality handloom products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

2. Returns

Eligibility for Returns:

• Products must be unused, unwashed, and in the same condition that you received them.
• Products must be returned in the original packaging.
• Proof of purchase (receipt or order confirmation) is required for all returns.

Return Window:

• You have [number of days, e.g., 30 days] from the date of purchase to initiate a return.

Non-Returnable Items:

• Customized or personalized products.
• Sale or clearance items.

Return Process:

1. Initiate a Return: Contact our customer service team at [Your Contact Email or Phone Number] to initiate a return. Provide your order number and reason for return.
2. Ship the Item: Once your return is approved, send the item back to us at [Your Return Address]. Please ensure the product is securely packaged to prevent damage during transit.
3. Inspection and Approval: Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund.

3. Refunds

Refund Method:

• Approved refunds will be processed to your original method of payment within 7-10 business days.

Partial Refunds:

• Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.

Non-Refundable Costs:

• Original shipping costs are non-refundable.
• Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect or error on our part.

4. Exchanges

If you need to exchange a product for a different size, color, or style, please contact us at +91-8779477244. We will guide you through the exchange process, subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at +91-8779477244 with details and photographs of the damage. We will arrange for a replacement or a full refund, including any shipping costs incurred.